1. Information We Collect
Personal details — Your name, email address, phone number, postal address, and identification details as required for check-in.
Booking & payment information — Dates of stay, room preferences, and payment details, processed securely via trusted third-party providers.
Technical data — IP address, browser type, and site interactions, collected through cookies and analytics tools.
Third-party data — Information provided through booking platforms such as Booking.com, Airbnb, or Expedia, or through travel partners.
2. How We Use Your Information
We use your information to confirm and manage your booking, communicate before, during, and after your stay, provide personalised service based on your preferences, send updates, offers, or newsletters with your consent, comply with local laws and regulations, and improve our website and guest experience.
We do not sell or rent your personal information to anyone.
3. Data Protection
We use industry-standard security measures to protect your data from unauthorised access, misuse, or loss. Only authorised staff and service providers have access to your information, and only for operational purposes.
4. Sharing Your Information
We may share your data with payment processors and booking platforms to complete your reservation, local authorities when required by law such as for immigration reporting, and trusted partners providing services you have requested such as airport transfers, spa treatments, or tours.
All third parties are bound by confidentiality and data protection obligations.
5. Cookies
Our website uses cookies to enhance functionality, improve user experience, and track performance. You can disable cookies in your browser settings, though some features may not function as intended.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil reservations and provide services, meet legal or regulatory requirements, and improve your future guest experience. You may request deletion of your data at any time.
7. Your Rights
You have the right to access the information we hold about you, request correction or deletion of your data, and withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at: info@uluwatusurfvillas.com
8. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices of third parties — please review their policies directly when visiting external links.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted here with the effective date noted.