Information We Collect
Personal details
Your name, email, phone number, address, and identification details (as required for check-in).
Booking & payment information
Dates of stay, room preferences, and payment details (processed securely via trusted third-party providers).
Technical data
Your IP address, browser type, and site interactions collected through cookies and analytics tools.
Third-party data
Information provided through booking platforms (e.g., Booking.com, Airbnb, Expedia) or travel partners.
How We Use Your Information
We use your information to:
- Confirm and manage your booking
- Communicate before, during, and after your stay
- Provide personalized service based on your preferences
- Send updates, offers, or newsletters (only with your consent)
- Comply with local laws and regulations
- Improve our website and guest experience
We do not sell or rent your personal information to anyone.
Data Protection
We use industry-standard security measures to protect your data from unauthorized access, misuse, or loss. Only authorized staff and service providers have access to your information for operational purposes.
Sharing Your Information
We may share your data with:
- Payment processors and booking platforms to complete your reservation
- Local authorities, when required by law (e.g., immigration reporting)
- Trusted partners providing services you request (e.g., airport transfers, spa, tours)
All third parties are bound by confidentiality and data protection obligations.
Cookies
Our website uses cookies to:
- Enhance functionality and user experience
- Track performance and improve our services
You can disable cookies in your browser settings, but some features may not work as intended.
Data Retention
We keep your personal data only as long as necessary for:
- Fulfilling reservations and providing services
- Legal or regulatory compliance
- Improving your future guest experience
You can request deletion of your data at any time.
Your Rights
You have the right to:
- Access the information we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, please contact us at: [insert contact email]
Third - Party Links
Our website may include links to other sites. We are not responsible for their privacy practices, so please review their policies when visiting external links.
Updates this Policy
We may revise this Privacy Policy occasionally.The updated version will always be posted here with the latest effective date.